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New Year Changes

What’s important or new this year?

Season tickets

In order to reduce administrative costs we are withdrawing half term tickets. In addition the sale of season tickets will cease seven days before the start of the school term. This is to avoid pupils having to pay single fares until their passes arrive.
However weekly tickets will remain on sale. These are sold on a Monday and are valid until the following Friday.

Savercards

Hertfordshire’s SaverCard scheme entitles users aged 11 to 18 years to travel at Child rate when purchasing single trip tickets. This is shown on the relevant faretable under the SaverCard column. The SaverCard must be valid and tapped in when boarding the bus in order to obtain reduced rate travel. Under the terms of the County Councils scheme, full fares must be charged to anyone not in possession of a valid HCC SaverCard.
Savercards are valid on all of Hertfordshire’s Commercial bus services operated by Arriva, Uno, Red Rose, Centre Bus and many others. TfL Zip cards cannot be accepted as an alternative to a Savercard. However, if the student lives outside Hertfordshire, please purchase a Sullivan's Fare Saver Card which will allow purchases of discounted single fares on our services to schools only.

Further details can be found at: https://www.hertfordshire.gov.uk/services/Schools-and-education/Travel-to-school/Savercard/savercard.aspx

Please allow at least 2 weeks between ordering and delivery.

Fares

With the exception of one or two minor changes, fares will remain as they were earlier this year. Where possible prices have been held at pre-pandemic levels. Annual and Autumn passes are based on the Savercard single prices prevailing at the time of sale. However there will be an across the board price increase in January 22 and this will affect the cost of spring and summer season tickets. Therefore at this stage we cannot publicise the cost of the Spring & Summer passes until the new fare structure is agreed.

Refunds:

Refunds for forced closures due to pandemic restrictions are calculated as follows:

Annual passes – the total price is divided by the number of weeks in the school year to give the weekly value. For each complete week that the school is closed, a credit equivalent to the weekly value will be placed on your account unless you specifically request a refund. Term passes – the total price is divided by the number of weeks in the term to give the weekly value. For each complete week that the school is closed, the weekly value will be placed on your account unless you specifically request a refund.

Refunds for students leaving or moving schools are calculated as follows:

Annual tickets - the cost of complete term tickets for those terms completed plus weekly tickets from the start of the term during which the student leaves is deducted, with the remaining balance refunded less a £10 admin charge. Term posses - the cost of weekly tickets up to the date of surrender will be deducted and the balance refunded less a £10 admin charge.

We cannot provide refunds on weekly tickets or credits on season tickets for students who are self-isolating, ill or otherwise unable to attend a school that is open.