What’s important or new this year?

Season tickets

We are introducing a sibling discount, which will give a discount of 10% on second and subsequent tickets for siblings residing at the same address. This discount will be applied to the lower priced ticket(s) if applicable. To apply for this discount, please add all tickets to your basket and click on the link that appears above the notice about our terms and conditions. We will then review your request and apply the discount where appropriate and notify you when this has been done in order that you can make payment.

Changes to Nicholas Breakspear routes

We are introducing a further route to Nicholas Breakspear, and amending the routes of two others to provide additional capacity. Route 354 is new and serves Borehamwood, Radlett and London Colney Route 358 has been amended and now starts at Borehamwood Tesco, via North Borehamwood, Shenley and London Colney,. Route 356 has been extended an will now start in Winchmore Hill via Enfield Town, The Ridgeway, Potters Bar, South Mimms, North Mymms and Colney Heath.

Savercards

Hertfordshire’s SaverCard scheme entitles users aged 11 to 18 years to travel at Child rate when purchasing single trip tickets. This is shown on the relevant faretable under the SaverCard column. The SaverCard must be valid and tapped in when boarding the bus in order to obtain reduced rate travel. Under the terms of the County Council's scheme, full fares must be charged to anyone not in possession of a valid HCC SaverCard on the bus at the time of travel.
Savercards are valid on all of Hertfordshire’s Commercial bus services operated by Arriva, Uno, Red Rose, Centre Bus and many others. TfL Zip cards cannot be accepted as an alternative to a Savercard. However, if the student lives outside Hertfordshire, please purchase a Sullivan's Fare Saver Card which will allow purchases of discounted single fares on our services to schools only.

Further details can be found at: https://www.hertfordshire.gov.uk/services/Schools-and-education/Travel-to-school/Savercard/savercard.aspx

Please allow at least 2 weeks between ordering and delivery.

Fares

We have tried to minimise the increases in season ticket prices; the increases that we have reluctantly passed on to you are lower than the increases that we are paying for fuel and parts. In addition, staff wages have also increased in the face of a national shortage of bus drivers. Annual and Autumn passes are based on the SaverCard single prices prevailing at the time of sale.

Refunds:

Refunds for forced closures due to pandemic restrictions are calculated as follows:

Annual passes – the total price is divided by the number of weeks in the school year to give the weekly value. For each complete week that the school is closed, a credit equivalent to the weekly value will be placed on your account unless you specifically request a refund. Term passes – the total price is divided by the number of weeks in the term to give the weekly value. For each complete week that the school is closed, the weekly value will be placed on your account unless you specifically request a refund.

Refunds for students leaving or moving schools are calculated as follows:

Annual tickets - the cost of complete term tickets for those terms completed plus weekly tickets from the start of the term until the date the ticket is surrendered during which the student leaves is deducted, with the remaining balance refunded less a £10 admin charge. Term posses - the cost of weekly tickets up to the date of surrender will be deducted and the balance refunded less a £10 admin charge.

We cannot provide refunds on weekly tickets or credits on season tickets for students who are self-isolating, ill or otherwise unable to attend a school that is open.