Temporary Payment Issues

We have been alerted to an issue with the payment gateway.

If possible, please pay by bank transfer to:
Lloyds Bank
Sullivan Buses Engineering Ltd
Sort Code 30-93-80
Account No.02060285

Please use your email address as the reference.

IMPORTANT: SIBLING DISCOUNT – please click the link to request your discount and do not make payment until you have received an email advising of the total payment to make. If you pay before being advised of the correct payment, we are unable to refund nor can we issue a credit.

Payment confirmations will be sent from Monday onwards if you are using this method.

If you are unable to pay by bank transfer, please email schoolpasses@sullivanbuses.com.

Do I need to buy a smartcard as well as a season ticket?

Yes, you do need to buy a smartcard as well as the season ticket if this is the first time that you are buying a season ticket for this student.

My child has lost his ticket.

Please log into your account to purchase a replacement ticket. We aim for new cards to be dispatched to you within two business days (Monday to Friday) of purchase, but until your child is able to present the new ticket on the bus, the appropriate fare will be charged by the driver morning and afternoon

I haven't received a new ticket for this term.

If you have been issued with a smart card season ticket from July 2024 onwards, any future season tickets will be loaded to that smart card and you will not receive a new ticket each term or year.

I can’t pay for the tickets in my basket

Please ensure that you have read the terms and conditions, and ticked the box to accept them.

I haven't received confirmation of my payment

Please check your spam and junk folders first. If you have registered using a gmail or googlemail address, the spam filters on the gmail and googlemail servers appear to be treating schoolpasses@sullivanbuses.com as spam. Please add schoolpasses@sullivanbuses.com to your whitelist to ensure that you do receive future communications from us. We cannot resend the automated payment confirmation, but please contact schoolpasses@sullivanbuses.com if you do need written confirmation.

Can I buy a season ticket for only the morning or the afternoon journey?

No, our season tickets cover both journeys each day.

How do I obtain the sibling discount?

Please add all tickets to your basket, click on proceed to payment, and then click on the link "Click here to request your discount, and await our email reply": we will apply it as soon as possible. Tickets will remain secure in your basket for 48 hours, so please do not pay for tickets before receiving the confirmation email from us: if you finalise the transaction by paying, we are unable to offer a refund of the difference nor a credit against future purchases.

Why can’t the sibling discount be applied automatically or in advance?

For technical reasons, it has to be applied as an amount and not a code. Therefore, please click on the link to apply for the discount and we will apply it as soon as possible. Tickets will remain secure in your basket for 48 hours, so please do not pay for tickets before receiving the confirmation email from us: if you finalise the transaction by paying, we are unable to offer a refund of the difference nor a credit against future purchases.

I didn’t wait for you to apply the sibling discount – please can I have a refund.

Please do not pay for tickets before receiving the confirmation email from us – tickets will remain secure in your basket for 48 hours. if you finalise the transaction by paying, we are unable to offer a refund of the difference nor a credit against future purchases.

Does sibling discount apply to Sullivan Fare Saver Cards, Smartcards and Replacement tickets, Weekly or Single Tickets?

No, it applies to season tickets only.

Can my child use their ZipOyster to obtain the discounted fare?

No. For school students resident in London travelling on routes 355, 356, 398 and 833, a Sullivan Scholar's Discount Card must be purchased from our website to enable the driver to be able to charge the discounted fare.

My child forgot their Herts SaverCard and was charged a higher fare on the bus today – why?

This is correct. The SaverCard fare is only available when a valid Herts SaverCard is produced on the bus. Drivers cannot charge the SaverCard fare if the SaverCard is not tapped on the ticket machine. If an invalid SaverCard is tapped on the ticked machine, it will be rejected, retained by the driver (on the instructions of Herts County Council) and the higher fare charged.

Does a season ticket guarantee a seat on the bus?

No, a season ticket does not guarantee a seat on the bus, but does mean that the holder has priority over anyone paying on the day.

It's a school bus; does that mean that only students can travel on the bus?

These buses are designed to meet the needs of students travelling to the relevant school, and there is only one trip to and from school each day. They are registered as local bus services in order that we can cater for those who don't need to use the bus every day and those who would prefer to pay the driver each time they travel. As a result, anybody is permitted to travel on the bus.